Pensioner, indigent assistance available, thank you for account payments
04 February 2026
The City would like to remind residents that support is available to those who are struggling financially. Households earning below R7 500 may be eligible for indigent assistance. Those who are 60 years old with a household income of R27 000 and less, are encouraged to apply for pensioner rebates.
We also thank the residents who have already paid their municipal accounts this month. Payments from residents are what keeps the City functioning well and what makes it a metro residents can be proud of.
‘We encourage our indigent residents and pensioners to apply for help with service and rates costs. The City expanded the qualifying threshold for pensioners and social grant recipients to enable even more residents to benefit from the Lifeline tariff and rates rebates, with the qualifying limit now increased to a monthly income of R27 000. We have also increased the social support package to R5,1 billion in total for rates and services relief for 2025/26. These households could access free basic services and qualify for a 100% discount on their property rates.
‘Officials at the City’s Customer Interaction Centres are ready to help. We urge all residents to find out more about the various forms of support available. The City remains committed to assisting those in need of help. Importantly, we remind our pensioners that as it is a General Valuation (GV2025) year they will need to reapply for any existing benefits after 1 July 2026, the start of the new financial year.
‘We also would like to thank all our customers who do pay their accounts. These payments are vital to keep service delivery going. The average payment ratio for the 12 months ending December 2025 is 97,9%. This shows just how many residents continue to pay their accounts and trust in the City’s commitment to the responsible management of public funds, and this keeps service delivery going,’ said the City’s Mayoral Committee Member for Finance, Councillor Siseko Mbandezi.
How to apply:
Completed application forms can be submitted via one of the below channels:
For more information on the City’s payment and support options, click here.
For vehicle licence payments, visit the City's website.
Municipal account payment services are available online via the City’s eServices, by using the QR code on your account statement or make payments via EFT. You can also pay your accounts at Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths, selected Spar stores and Nedbank branches.
Brackenfell Vehicle Licence Renewal drive-through: The drive-through operates on Mondays to Fridays from 10:00 to 18:00 and on Saturdays from 09:00 to 14:00. Only card payments will be accepted at the Brackenfell Vehicle Licence Renewal drive-through facility.
Published by:
City of Cape Town, Media Office
